Refund policy

We want you to be completely satisfied with your purchases.  If this is not the case, we accept returns of items, unused and in their original packaging.   

Cancelling an order:  notify us straight away!

As soon as you submit your order, it goes through to our fulfilment providers, who are very efficient in sending our orders out, and may process your order immediately, within an hour an certainly within 48 hours. 

If you cancel your order it DOES NOT stop your order from being fulfilled.  Cancelling an order is a manual task that is done by us, when we receive a request from you.   If we receive your request before your order has been processed and sent, we can give you a full refund.  

Where you have changed your mind about your order after the point that your order has been fulfilled (which may be immediate or within several hours, but always within 48 hours) we will be able to offer you a refund of those items and your postage when we receive the returned items back into our warehouse. As a small charity, we are sorry but we are unable to reimburse you for the return delivery costs.

Faulty items

Where items received are faulty, not fit for purpose, not as described, or missing, please contact shop@addisons.org.uk. 

Please take photographs to demonstrate the issues you are experiencing, and share the details so that we can support you with a replacement or full refund as appropriate.

Please note: All Emergency Injection kits containing syringes are non-returnable for health & safety reasons, as are syringes and needles that are purchased individually.

1. Download our Returns form: www.addisonsdisease.org.uk/returns

3. Place your items in their original packaging together with your form within 14 days.

4. Address your package and send it on to our fulfilment provider: 

Thrive Fulfilment
c/o ADSHG
Unit 34
Saddington Road
Fleckney
LE8 8AW

5. Request and hold onto your Proof of Postage. Without this we cannot be responsible for any items that fail to reach us. We will always try to process returns as soon as they arrive.