Terms of service

Cancellation Policy

If you order online you have the legal right to cancel your order within fourteen days of receipt of the goods. If you wish to make a cancellation for physical goods please contact our enquiries team straight away. If we have not yet despatched your items we will usually process a refund for you and cancel the despatch.

If we have already despatched the items, you will be able to exercise your legal cancellation rights by returning the goods you ordered at your own cost and in a re-saleable condition by following the above return instructions.

Bulk Orders (NHS/HSE)

We are not currently accepting NHS Bulk orders. We suggest NHS Trusts refer to our guidance on preparing kits so that they can use their own supplies of syringes and vial snaps, order affordable plastic boxes and print out relevant guidance to fold up and place inside the boxes.

Syringe Refill Packs

We are no longer able to provide syringes/sharps or emergency kit refills. Royal Mail’s conditions of carriage no longer permit us to send sharps through the post without them being enclosed in a case. We have, however, reduced the price of the kits to make them better value and to ensure that they can be transported safely through Royal Mail.