Terms of service
Cancellation Policy
If you order online you have the legal right to cancel your order within fourteen days of receipt of the goods. If you wish to make a cancellation for physical goods please contact our enquiries team straight away. If we have not yet despatched your items we will usually process a refund for you and cancel the despatch.
If we have already despatched the items, you will be able to exercise your legal cancellation rights by returning the goods you ordered at your own cost and in a re-saleable condition by following the above return instructions.
Bulk Orders (NHS/HSE)
Please email opsmanager@addisons.org.uk if you are interested in ordering a bulk order of one of our items (eg emergency injection kits or injection training kits).