Shipping policy

UK CUSTOMERS

Your Shipping Options

We HIGHLY recommend that you choose to use Royal Mail with a 48hr tracked service, for your orders to all UK addresses. However, we also offer Yodel, which is the more economical choice, and we introduced following shoppers' feedback. However, please note that in our anecdotal experience, there are more frequent issues with Yodel delivery taking longer than expected, or not being delivered. 

Whilst we will do everything we can to support you with these issues, we are not able to provide replacement orders if your order is not delivered by Yodel.

We would recommend, for a more reliable service, to use Royal Mail. Orders made using the Royal Mail 48hr tracked service will be replaced if they go missing.

Timescales

We aim to dispatch goods within 1 working day of the order being placed. Please bear in mind that over bank holidays and times of the year when the postal system is particularly busy, there may be delays to your delivery.  

Black Friday and Festive Deliveries

This is a particularly busy time of year for our small shop! Please allow an additional 1-2 business days for delivery on all courier services. No orders will be processed on UK Bank Holidays over the festive period. Thank you for your understanding. 

INTERNATIONAL CUSTOMERS

May 2026:  we are pleased to say that we are now able to ship a limited catalogue of products (and only leaflets) to the EU, North America and Canada.   Shipping costs are calculated by weight and we have 2 options available depending on how many leaflets you are purchasing (up to 0.25kg and up to 1.0kg).   Our leaflets weigh between 0.01 and 0.08kg each.  Shipping is tracked and delivery is 3 - 5 business days.

Unfortunately, we’re still unable to deliver non-leaflet items outside the UK due to complex tax and customs regulations, which would require third-party support to manage compliance at a significant cost to our small charity. As we can deliver to any UK address, you may be able to have these types of items forwarded to you by colleagues, friends, or family members.

We welcome international members to our charity! As a digital member, you can receive all information directly online. Visit our website to find out more.